|Terms & Conditions|
Terms And Conditions
Kindly go through the terms and conditions given herein below. While you submit query and deposit the amount to Holistic Travel and Holistic Maldives Pvt. Ltd for your trip, you accept the given terms & conditions. You agree that all these terms and conditions apply to the agreement that Holistic Travel and Holistic Maldives Pvt. Ltd, and its representative supplies to you.
How to Make Reservation…
Customers availing the services of Holistic Travel and Holistic Maldives Pvt. Ltd on the website are requested to fill all necessary fields given in the Reservation Form on the website and submit the same to send to our Tours Department. Should the customer need immediate assistance may get in touch with us directly through our email@example.com OR any of the contact email address given on the website. Our travel expert will ensure earliest possible reply to your query with the best of the available information. Holistic Travel and Holistic Maldives Pvt. Ltd Reserve the right to not to accept any booking order without assigning any reason thereof. No reservation is accepted and completed till the agreed amount for the desired service is received by Holistic Travel and Holistic Maldives Pvt. Ltd from the customer, until specified unless.
What is included in our price…
The rates quoted by us to any customer are valid for the period specified in our reply. Incase no period is specified kindly recheck the same with the concerned staff in our office. The rates giving on the festive dates are changed any time, especially during Christmas and New Year (15th Dec – 15th Jan) period, until specified unless. The offers for festive dates will be given upon request only. All our rates are exclusive of all applicable taxes (Government Bed Tax, Luxury Tax, Service Tax, etc.), until specified unless. All the rates are quoted in US Dollars / Euro. Any increase in tax OR any additional tax introduced by state/central Govt. during the course of fulfillment of the transaction shall be payable by the customer availing our services. The exact cost for any tour package will be quoted to the customer as per their specifications and requirements, after receiving the query from customer. And in the service invoice will mention services included in the package.
Hotel /Resort/Cruise Check in / checkout policy…
Most of the hotels offer afternoon time (13:00/14:00 hrs) check in / and noon (12:00/11:00hrs) check out facility. Complementary early check-in OR late check out required by any customers is purely subject to the approval of the respective hotel/s. For such facility a written request is to be sent to our file handling executive enabling him / her to check the possibilities with the hotel/s for the same. Holistic Travel and Holistic Maldives Pvt. Ltd Any of its representative do not guarantee early check in / late check out without approval from the hotel/resort. Customers are requested to take a written confirmation from our office for the same, after sending request.
As per the policy the entire payments will be collected in advance from the customer after confirming and Receiving Hotel/Resort booking from us. To hold the booking on definite basis at least 40% advance payment will be required by us and rest of the money can be paid through any following channels.
Note: To confirm and guarantee the reservation of the Hotel, Resort, Cruise, Yachts and Flights full payment will be required in advance as per the policy of the hotels/resorts/Cruise and Flights to avoid any cancellation charges on us incase of sudden cancellation by the customer OR no-show.
Mode of payments…
All payments shall be made to our head office/country representative office/ representative or via swift telegraphic transfer (TT) at least 60 days prior to the date of arrival.
The customer may send the money to us through Swift Bank Transfer to our bank account. In such cases a copy of bank activity report/swift copy/receipt may kindly be faxed / e-mailed to us for our file records and further follow up with our banker. Customers are requested to be sure that the money must be remitted to our bank account at least 60 days prior to the date of arrival until any flexibility authorized by Holistic Travel and Holistic Maldives Pvt. Ltd otherwise. While transferring the money kindly also make sure that all bank service charges are to be bared by the party transferring the money to us. Any difference in invoice value and received money has to be settled by the customer.
In special cases, if agreed by our personnel the balance amount can also be paid either in cash OR through Travelers Cheques upon arrival in the country in US Dollars or any other foreign currency, acceptable by the banks in the country. Incase the customer wish to make payment in local currency; a Money Exchange Certificate issued by any authorized bank for equivalent amount will be required along with a copy of passport of the customer making payments to us.
Payment receipt and service vouchers…
A copy of the invoice, payment receipt will be sent to the customer through e-mail after final confirmation and payment process and an original copy of the same will be given to the customer along with other original travel service vouchers upon arrival in the country. A copy of all service vouchers (hotel and transport vouchers etc) will also be forwarded to the respective hotels/resorts/safari vessel/airline and other service providers by our file handling executive for further arrangements. Incase the customer wish to receive the original travel documents by courier at any place outside the country, the courier expenses etc. will be bared by the customer and will be payable to us in advance.
Amendments / Extension in stay…
Incase of any changes on booking or extension requested by the customer, after finalizing the reservation, our confirmation to the customer will be subject to availability of the desired service. Customers are kindly requested to contact us for any amendments / extension to avail the benefits of our super saver offers.
Refund for unutilized service…
We do not bear any responsibility for any refund after the completion of the journey, for any unutilized service like hotel bookings/resort booking/cruise booking/airline booking, transportation & meals etc. The refund requests for any unutilized service will be sent to the hotel/resort/cruise/airline and other service provider on behalf of the customer, after receiving the claim letter from them. After receiving the refund from the service providers the same will be forwarded to the customer at the earliest possible time. Usually this process of refund to the customer takes 2-4 weeks after receiving the letter from customer and after confirmation from hotel/resort/cruise/airline. All the bank charges will be barred by the customer on any refund.
HOLISTIC TRAVEL and HOLISTIC Maldives Pvt. Ltd and its entire representative are committed to provide the best of their services to every customer. While offering any travel related service to the customer, we endeavor to ensure that all the information given by us on our website or through any other source or provided by our representative, are complete and accurate. We neither guarantee nor take any responsibility for the accuracy and completeness of the given information. We also do not take the responsible for any complaint / dispute between the customer and any hotel/resort/cruise/airline. For any complaint, we request our customer to send us a written note in detail through fax OR e-mail as to enable us forward the same to the hotel/resort/cruise/airline for their clarification and further action on the same. We do not take any responsibility for any compensation due to any complaint and dispute between the client and the hotel/resort/cruise/airline.
Our packages and other rate offers are inclusive of the services specified in our contract/invoice sent to the customer during the course of correspondence. Service like Resort/Hotel/Cruise Excursion Activities, monument/museum entry tickets, travel insurance, special services / parties, personal expenses etc. are not included in our offers until specified unless. Any additional expenses incurred during the tour due to any unforeseen circumstances such as political closure, natural hazard, technical failure, flight delay / cancellation, sickness or any other unforeseen circumstances will be paid by the customer. Any additional tax introduced by the State/Central Govt. or museum/monument entry tickets, guide fee etc. incurred during the course of fulfillment of the journey, will be charged to the customer accordingly.
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